- Introduction
This Privacy Policy explains how personal information is collected, used, stored, disclosed, and protected when users access or interact with the Innisfil casino and betting services in Canada. The policy applies to individuals who visit the website, create an account, or otherwise engage with the platform.
By accessing or using the services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this document, use of the services should cease immediately.
This policy is maintained in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. It is reviewed and updated periodically. The version published on the website at any given time is the operative version.
- Information Collected
Personal information is collected only to the extent necessary to provide the services, meet legal and regulatory obligations, and maintain the security and integrity of the platform.
2.1 Information Provided Directly
When you register an account, use casino or betting services, or contact support, the following information may be collected:
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Government-issued identification documents (where required for identity verification and regulatory compliance)
- Any correspondence or documentation you send to the company
2.2 Information Collected Automatically
When you access the website, certain technical data is collected automatically through standard web technologies. This may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URL
- Session identifiers and cookies
2.3 Information from Third Parties
In certain circumstances, information about you may be obtained from third parties, including identity verification providers, fraud prevention services, payment and financial institutions, and regulatory or supervisory bodies. Such information is used only for the purposes described in this policy.
- Use of Personal Information
Personal information is used for the following purposes:
- To verify identity and confirm eligibility to use casino and betting services
- To create, maintain, and administer user accounts
- To process deposits, withdrawals, and other transactions and to maintain accurate records
- To comply with legal and regulatory obligations, including anti-money laundering and counter-terrorist financing requirements
- To detect, investigate, and prevent fraudulent activity, abuse, or misuse of the services
- To respond to inquiries and provide customer support
- To send service-related communications, including notices about changes to terms, policies, or service features
- To conduct internal analysis and improve the quality, security, and reliability of the services
Personal information is not used for unsolicited marketing communications without explicit consent. Where consent is required by law, it will be obtained before personal information is processed for that purpose.
- Legal Basis for Processing
Where applicable under Canadian privacy law, the processing of personal information is based on one or more of the following grounds:
- Consent provided by the user, including at the time of registration or as otherwise requested
- The necessity of processing to fulfil contractual obligations to the user
- Compliance with legal or regulatory obligations applicable to the company or the platform
- Legitimate interests pursued by the company or the platform, provided such interests are not overridden by the user’s rights and freedoms
- Disclosure of Personal Information
Personal information is not sold to third parties. It may be disclosed in the following circumstances:
- To service providers and vendors who support the operation of the casino and betting platform (for example, payment processors, identity verification providers, IT and security services), subject to contractual confidentiality and data protection obligations
- To regulatory authorities, law enforcement agencies, government bodies, or courts where required by applicable law, regulation, court order, subpoena, or search warrant
- To fraud prevention, risk management, and identity verification services as part of compliance and security measures
- To a successor entity, assignee, or acquirer in the event of a merger, acquisition, corporate reorganization, or other structural change, subject to equivalent privacy protections
Any third party receiving personal information is required to handle it in a manner consistent with this policy and applicable law.
- Data Retention
Personal information is retained for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations.
When personal information is no longer required, reasonable steps are taken to securely delete, anonymize, or aggregate it, in accordance with applicable retention and destruction standards.
Retention periods may vary depending on the type of information and applicable legal requirements. Account records, transaction logs, betting history, and identity verification documents may be subject to mandatory minimum retention periods under Canadian anti-money laundering and related legislation.
- Cookies and Tracking Technologies
The website uses cookies and similar tracking technologies to support the technical operation of the site and to collect the technical data described in Section 2.2. Cookies are small text files stored on your device.
Most web browsers allow you to configure settings to refuse cookies, delete existing cookies, or receive alerts when cookies are being sent. Disabling or blocking certain cookies may affect the functionality or availability of some parts of the website or services.
Tracking technologies are not used to create advertising profiles or to share behavioral data with advertising networks.
- Your Rights
As a user in Canada, you have the following rights in relation to your personal information held in connection with the Innisfil casino and betting services:
- Right of access: You may request confirmation of whether personal information about you is held and, if so, receive a copy of that information, subject to applicable legal restrictions.
- Right of correction: You may request that inaccurate, incomplete, or outdated personal information be corrected or updated.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect access to certain services.
- Right to make a complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority if you believe that your privacy rights have been violated.
To exercise any of these rights, contact the company using the details set out in Section 10. Verified requests will be addressed within the timeframes required by applicable law. Additional information may be requested to verify identity and locate the relevant records.
- Security
Technical and organizational measures are implemented to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures are reviewed and adjusted in response to changes in technology, regulatory requirements, and identified risks.
No method of transmission over the internet or method of electronic storage is completely secure. While reasonable precautions are taken, absolute security cannot be guaranteed. In the event of a privacy breach that creates a real risk of significant harm, affected individuals and the relevant regulatory authority will be notified in accordance with applicable legal requirements.
- Contact Information
Questions regarding this Privacy Policy, requests to exercise privacy rights, or privacy-related concerns may be directed to:
Email: privacy@innisfil.com
Postal address: Innisfil Privacy Officer, Canada
Inquiries will be acknowledged and addressed within a reasonable period, taking into account applicable legal deadlines. If you are not satisfied with the response, you may escalate the matter to the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.
- Changes to This Policy
This Privacy Policy may be amended from time to time. When material changes are made, the updated version will be published on the website and, where appropriate, notice may be sent to registered users by email or through the user account interface.
Continued use of the casino and betting services after publication of an updated policy constitutes acceptance of the revised terms, to the extent permitted by applicable law.